Technetics is ready to help you anytime, anywhere!
With round the clock coverage the Helpdesk team at Technetics is always there to solve any IT problem our clients may have. Our 24 hours, 7 days per week availability means any support requests originating after working hours can be dealt with promptly therefore ensuring a solution is reached as quickly as possible. Our clients have multiple avenues by which they can contact our Helpdesk team for assistance but most common are:
Implementation of an outsourced Helpdesk is incredibly simple through a link to download an agent, informally referred to as the ‘Red T’ which has a dual function in giving our clients the ability to lodge requests but also for our team to fix and monitor any problems that may arise.
Our Service Desk team is led by a Service Delivery Coordinator (SRC) which prioritises and assigns the SLA’s (Service Level Agreements) to each helpdesk ticket and a Service Delivery Manager (SDM) who is overseeing the in-house team of engineers. This structure has been developed to ensure clear escalation avenues and monitoring to deliver utmost efficiency and high standard of business outcomes for our clients.
Technetics has successfully delivered 24/7 Helpdesk services for many different organisations that helped them increase their productivity while reducing expenses. Call or complete the form below to find out how can we can help you today.