With a 24/7, 365 Day Coverage Helpdesk in place Technetics is always there to solve any IT problem our Clients may have. A 24 hour Helpdesk means emergencies originating after work hours mean a resolution path can be embarked on promptly therefire ensuring a solution is reached as quickly as possible.
Implementation of an outsourced helpdesk is incredibly simple through a link to download an agent, informally referred to as the 'Red T' which has a dual purpose in giving our clients the ability to lodge requests but also for our team to fix and monitor any problems that may arise.
Our helpdesk is led by a Helpdesk Manager and Service Delivery Manager overseeing the in-house team of engineers. Â This structure has been developed to ensure clear escalation avenues and monitoring to deliver utmost efficiency to our clients.
What Can This Mean For Your Business?
How Does It Work?
Our Clients have multiple avenues with which they can contact our helpdesk. The most common is depicted below however the option to call us directly is available as well.
For more information on our 24/7 Helpdesk and how it can work for you please contact a friendly member of the team on 1300 853 453 or fill in a TechQuery below.
1300 853 453
Submit your query and a Technetics customer representative will be in touch.