Improve your customer experience through our contact centers. Choose between premise-based and hosted solutions, both of which can be scaled up or down
Our contact center solutions can help you boost customer satisfaction and enrich your relationships across various communication channels. They also help improve visibility and control, increase efficiency and lower the cost of each interaction. Plus, you have the flexibility of using cloud-based or on-site deployments. Whatever your size or situation, we have a solution to suit your needs.
HOW DOES IT WORK?
Simple to sophisticated call handling
Aging premises-based systems
Fluctuating call volumes
A desire to conserve capital
WHAT ARE THE BENEFITS?
Painless set-up and operation – The solution is deployed to a set scope and timeframe with minimal disruption to business. If you need customisation, our Professional Services can help ensure that it’s smooth and quick. The Technetics platform is also renowned for ease of use for both staff and supervisors.
Enriched customer experience – Use integrated IVR and powerful analytics to intelligently direct calls to the best service people, and fine tune in near real time. With CRM integration, your staff can deliver a fast, seamless and personalised experience to customers no matter what channel they use.
Streamlined management – Manage, monitor and coach your people whether they’re in the office or at home. Use real-time contact centre analytics and historical reporting to continuously improve performance and profitability. And do it all with the convenience of a single dashboard that you can access while mobile.
Improved financial outcomes – Take advantage of new contact channels and features without heavy capital costs. Scale up as needed and reduce the expense of in-house IT, while affordable subscription-based pricing can make budgeting simpler.
Assurance of top performance – The Technetics platform has been proven in multiple deployments and is backed by our expertise in cloud and contact centre deployments. It complies with all major security standards and offers a target availability of 99.95%
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