HOw DOES IT WORK?

Helpdesk support can be easily accessed by calling a dedicated number (1800 853 453), via email or by just one click on the TechLive agent on your desktop.

HOW IS IT USED? WHO IS IT USED FOR?

Helpdesk support can be utilised to resolve your IT issues or to seek guidance regarding IT systems. The helpdesk availability can be customised to suit your business requirements.

You can take advantage of expertise and vast knowledge of our support engineers who specialise in various technologies.

WHAT ARE THE BENEFITS?

  • Increased staff productivity – Take advantage of faster issue response and resolution times with 24×7 professional support
  • Always available – Peace of mind with an efficient team of engineers always available to support your IT issues. All our engineers and consultants are locally based and can provide both remote as well as onsite support whenever you need.
  • Flexible offering – You may choose from unlimited support, available 24×7 or business hours or opt for pay as you use, entirely based on your requirement. We can tailor the support to suit your business needs regardless of your operating hours or time zones.
  • Vast knowledgebase – Our engineers are experienced in a broad range of technologies offering wider scope than a dedicated in-house resource.
  • Structured and Process Driven Approach – We follow Industry best practices methodologies and process driven service delivery model. Multilayered structure of the team enables efficient resolutions, escalations and monitoring.
  • Improved efficiency – Led by our experienced Services Delivery Manager there is a strong focus on customer experience and continuous service improvement. We constantly monitor your IT Systems and issues in order to educate the users as well as to take preventive actions.

HOW CAN WE HELP?

For more information on our 24/7 Helpdesk and how it can work for you please contact a friendly member of the team on 1300 853 453 or fill in the form below.

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