Managed Services Melbourne
Need Your IT Infrastructure Regularly Maintained?
Need Guaranteed Response Times?
Your IT Expenses Getting Out Of Control?
If you answered "Yes" to any of the above questions then
our Managed Services Model is the Solution!
Performing the mundane, yet important, tasks of maintenance on your
servers and desktops takes you away from the projects that you need
to be focusing on. Technetics relieves you completely of these duties
and takes maintenance to new levels.
By outsourcing the management of your IT services, you can refocus
your efforts on your core business while we monitor, patch, upgrade,
and support your network and desktop infrastructure. This proactive
maintenance approach effectively mitigates network problems, often leading
to fewer and less severe incidents. And as all systems are monitored,
if anything ever does happen, it can be addressed quickly.
Our experienced and knowledgeable team of account managers, engineers
and customer service staff will be an invaluable asset to your business.
Features of TechCare Managed Services include:
 Support
With Technetics you can select a Managed Service Package tailored to
suit your small to medium enterprise, at a fixed monthly cost.
Guaranteed Response Times and Service Level Agreements
When you chose a TechCare package with a Service Level Agreement (SLA),
you have the option of choosing response times appropriate to your needs
for both remote and onsite support.
Onsite Support
Our Managed services packages include regular onsite visits. In addition
you may wish to have weekly fortnightly or monthly visits.
Remote Support
Secure remote support, no matter where you are. We use maximum security
encrypted communication leaving nothing for attackers to exploit.
Real Time Resolution of Issues
Management of all network issues including software changes, policy
violations, low disk space, unapproved network access, and monitoring
of event logs.
Fixed Price Support
With our Premium TechCare managed service package you have the option to freeze the cost of your IT expenditure.
Maintenance
Maximise system performance across your entire IT network through real-time
proactive monitoring of your servers and workstations.
Fast and Easy Deployment
Once the decision has been made to implement our TechLive
system, it is deployed with as little inconvenience to users as possible.
Once established, it is quite un-intrusive, using very little memory.
Software Deployment and Update
Complete software installations and updates across the organisation
with minimal interruption to users.
Real-Time Patch Management
Scheduled security patch scans, patch deployment.
Comprehensive Reports
Comprehensive monthly reports to keep you up to date with the management
of your system.
Anti-virus and Spyware
You have the option of incorporating real-time Monitored Antivirus
and Spyware solution to your system, leading to Maximum protection.
With TechLive Managed Services, you will enjoy:
Proactive network management
Proactive desktop support
Proactive network security
Management of servers and network
devices
Scheduled maintenance
Security and risk management
Intrusion detection
Anti-virus and update management
Patch management
Regular backups for data integrity
Asset and software management
Experts on-demand
Other benefits include:
Reduced costs of managing IT
infrastructure
Increased productivity through
a more reliable IT environment
Access to knowledgeable professionals
Lowered threat risk for data
and network
Increased system uptime
Improved network performance
A more secure infrastructure
Freedom to focus on your core
business
Managed Services Packages
Our managed services packages provide you with regular maintenance
and the option to choose guaranteed response times and after hours support.
We are proud to offer the following managed service packages:
Basic TechCare
features basic maintenance and monitoring of your systems
Standard TechCare
features maintenance and monitoring plus the option to choose different
response times (SLA's)
Premium TechCare
features maintenance and monitoring plus the option to choose response
times (SLA's) plus FIX the cost of IT support
Only the Standard and the Premium TechCare packages have the option
of choosing different SLA levels. The following three SLA options are
currently available:
Platinum SLA
offers guaranteed responses to your support requests within 1 hour
Gold SLA
offers guaranteed responses to your support requests within 2 hours
Silver SLA
offers guaranteed responses to your support requests within 4 hours
With many years experience in delivering end to end IT solutions to
small and medium businesses you can be confident your company's IT infrastructure
is in safe hands.
Contact us on 1300
853 453 for more details.
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