Technetics Data Recovery FAQ's

Our data recovery services and data solutions are now delivered through our partner company Technetics Data Recovery. For more information about Data Recovery in Melbourne and Australia visit www.techneticsdata.com.au

Q: How long does the free media inspection and quotation take?
A: Usually between 24 and 72 hours depending on the workload of our data recovery lab.

Q: What if I need my media inspected and quoted urgently?
A: We offer an urgent inspection and quotation service. It attracts a small urgent inspection fee. It hits the top of the inspection queue and we work on it as a priority until inspected.

Q: How do I ship the media to you?
A: Best way to get the media to us is via Australia Post Express Post.

Q: Do I need to include anything in the parcel?
A: Your contact details including email, brief description of the problem and most crucial data on the hard drive. As soon as it arrives we will inform you of the arrival of the media as well as your case number for correspondence.

Q: How do you classify your recoveries?
A: Usually we classify them as logical and physical. Fixed pricing applies to both.

Q: Are your costs for data recovery fixed?
A: Yes. After we inspect the media we will provide you with a written quotation (fixed price) no matter how much time and resources have been used to complete the data recovery process.

Q: Is there any catches with your “No Data No Charge” policy?
A: NONE. If we can not recover your data we will not charge you for the attempted recovery process. A small fee applies for the return of your media. If you choose not to have the media returned we will destroy it for you free of charge.

Q: Why do hard drives fail?
A: Hard drives like other electrical devices have a MTBF (Mean Time Between Failures). Due to the hard drive architecture, it will eventually. Most cases of media failures are either due to physical failure of the media or due to human error.

Q: How do I know what you have recovered?
A: We send you a small text file as a report (also know as a “snapshot”) of the files and corresponding directories that we have been able to recover.

Q: How do you ship the data to me?
A: We use Australia Post Express Post satchels for shipments within Australia.

Q: How about overseas?
A: We can either upload the data to our FTP server or we can ship it to you via FedEx worldwide.

Q: In what format do you ship the data to me?
A: Up to ~18Gb we offer free DVD media (Approximately four DVD’s). Above ~20Gb charges apply. Alternatively you can purchase the hard drive media from us or you can supply the destination media yourself.

Q: How do you preserve safety and security?
A: We store all recovered data on an encrypted SAN. After 7 days we wipe the data from the SAN at a level that even we can not recover a single sector.

Q: What payment methods do you accept?
A: At this stage we accept cash, EFT and cheque payments for outstanding invoices.

Please also view Technetics Data Recovery Process step by step.